Frequently Asked Questions
Whatever your needs may be, call us today to discuss your custom security solution with one of our dedicated experts. 210-366-1116
If you have an existing monitoring agreement with another provider, you have to wait until it expires. Most providers require advanced notice before you can cancel. It is also common practice in the industry to use "automatic roll-over agreements", so watch your expiration date closely. Once you are free from your obligation, give us a call. We want an opportunity to earn your business. We recommend that you send a certified letter to your provider immediately and inform them that you want to continue your service on a month-to-month basis once the term of your agreement is completed. Sending this letter will protect you from automatic rollover agreements.
Contact the TotalCom office at 210-366-1116 or you can send a email to email@example.com to make these changes
We will be happy to investigate any problems you may be having with your equipment. Just call 210-366-1116 with any service-related issues - ask for the service department - or submit a service request.
My alarm went off accidentally, but I put in the code to shut it off quickly. No call from the monitoring station, why not?
The system allows a brief period for you turn off your system before an alarm signal is sent to the Monitoring center. This gives you enough time to cancel the signal and prevent a false alarm.
If programmed in, you hold down the panic or fire alarm buttons on the keypad for 1 to 3 seconds, an alarm is transmitted to our Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.
Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours, In the event that your battery is low, a low battery signal will be sent to the monitoring center so you can be notified.
No. If you have an emergency, call 911.
Yes it is your responsibility to make sure your system is in good working order. Manufactures recommends at least testing your system weekly. It is easy to test your system. You can call your monitor station and or you can contact our office 210-366-1116. If you find that your system is not working properly, please fill out a service request form.
An improperly installed motion detector device may activate falsely. Movement of objects such as balloons or curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an alarm technician.
Your keypad will normally display "NO AC" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.
The alarm system provides a delay period for the user. This delay period allows you to disarm the system in order to prevent an alarm activation. The delay period can range from 30 seconds to 3 minutes.
Your keypad is informing you that the alarm system is not ready to be turned on (armed). The most common reasons for this are that a door or window may not be completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. If you correct the condition, the alarm system will be ready to arm.
If your alarm were to go off while you are away, who would call the police? Our 24-hour Central Station monitoring will notify local authorities when operators receive a signal. The police will then be dispatched to your home or business.
Your alarm system has the ability to arm with your perimeter (doors, windows/etc.) sensors activated, while leaving the interior motion sensors deactivated. This allows you to move around within your home while the alarm system is on.
TotalCom uses a UL rated dispatch center that provides 24/7 monitoring around the clock giving you the peace of mind that your family and home or business are safe. This advanced combination of services provides our clients with the best balance of personalized service and state-of-the-art technology to ensure the highest quality of alarm monitoring service.
We accept Visa, Master Card and Discover up to $500.
Yes we have the option to send invoices by email or regular standard mail.
All cancellations must be in in writing at least 30 days prior to your cancellation date. Please be aware that you and your business are still responsible for original agreement time frame.
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Some of the Products We Carry
Some of the Products We Carry
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